24 September, 2018, 12:35 AM, 29°C
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Our promise at The Fern Hotels & Resorts is a premium standard of amenities and service with a true passion for the environment. A living thing, the fern is a perennial plant, retaining a rare consistency and many of its best characteristics over millions of years. It is an epitome of pedigree flora and it aptly represents us.
In a world where guests require proactive, individualized service, The Fern delivers much more. Luxury with elegance and personalized service, and all the contemporary facilities packaged together with minimal impact on the environment.
An innovation by The Fern, the Green Button is a guest interaction initiative unique to us. It is widely acknowledged as the best marriage of reducing carbon emissions with guest support and no decline in experience in anyway.| The Green Button is a special feature on the bedside control panel*. The single push of the button gives you the ability to make an immediate and immense contribution to the environment by reducing power consumption. A certificate is shared with you at checkout. *In some hotels only
This is a special group of people, all volunteers from the staff body. The Green Team is the driving force of our environment initiatives at each property.The team initiatesand monitors all environment initiatives done in-house. The Green Team empowers the staff far beyond the property's set-up. Professional hierarchy is also set-aside in this unique team.
The success of the Green Team can be gauged from the guests and staff members who have taken our green message in to their own lives and personal groups.
The Fern is aware of the impact a hotel or resort has on its environment and its people, both internal - staff and guests - as well outside, on the community.Each The Fern property is an active member in its locality. Community initiatives, often led by the Green Team, range from working alongside local administrators and residents in planning infrastructure projects to outreach projects in schools and cleanliness drives. Working with the community allows the team to learn new skills while sharing its knowledge in exchange. These participative initiatives always lead to better results for the community.
Every so often, we invite guests, staff and local community members others to participate in an extension of the Earth Hour. We meet in candlelight as the hotel's electric lights are shut off for a 15 min long session. The response has been fabulous and the programme continues to evolve. Led by the general manager, we shareour green tips and initiatives and welcome your experiences of green travel and practices.Listening to you is important to us and your feedback often makes it in our operations. Guest experience and participation is central to our message at The Fern.
Each member of The Fern family, from the Chairman to the entire staff body, takes a pledge to adhere to and further the commitment to the environment. "Being a team member of an environment sensitive group, I pledge to protect and enhance the environment including all its resources by encouraging and implementing the concepts of reduce, reuse and recycle. I will manage my share of resources with maximum efficiency. I pledge to form an educated opinion and to make responsible choices. I pledge to make a difference." Led by the Green Team, 'environment sensitization' has become a significant part of the training programme.
Water is that rare resource which can be recycled indefinitely.Our water management therefore embodies the 3 Rs. We first reduce as much as we can and then recycle it to make it reusable, which further reduces our need to take new water from the local system.
We reduce our water consumption by monitoring everything about its use. Sub-metersinstalled in every area provide precise reports on how water is used. Treating it as an asset, each department is responsible for its usage and rewarded for the savings made.It's surprisingly simple. We'll be happy to show you how it done. Please ask your hotel's manager for a tour.
Aerator & Flow Restrictors
All taps contain special aerators, which increase the water force and reduce outflow, saving water. Using these aerators saves upto 50% of water. Further still, the taps are placed at a 30o angle, which reduces flow rate while the aerator is set to medium.
You are invited to join us in reducing up to several litres of water a day when you stay with us by choosing to reuse your linen and towels for the next day. The Save My Planet card, when kept on the bed, lets the housekeeper know you too agree its wasteful to change the bed linen daily. Thank you for doing this as it saves at least several litres of water per bed. The same for your bath towels. We'll replace your bath towels only if kept in the laundry basket on the floor. Keeping it on the rack lets us know its good enough to use again. Thank you for doing this as it saves around 10 litres of water per room.
Popular cleaning agents and additives to water have a long-term negative effect on the environment. We have minimized their use and continue to invest in newer technology that eliminates the harmful chemicals altogether. The cleaning chemicals used by our hotels are the new generation, certified, eco-labeled products.
Sewage Treatment Plant
We actively treat the waste water to reduce the tremendous burden a hotel's sewage puts on the local environment and system. Sewage or black water is treated and cleansed to improve it to grey quality i.e. usable for gardening and outdoor cleaning. Bathroom water is termed as 'white'. Water suitable for drinking is called 'portable' water. Grey water is used for all outdoor areas except the water fountains as that will deteriorate the quality of the granite.
The group bears witness to what we have done long, long after it's done. So, maintaining a good equilibrium of we return to the land is important to us.
While waste management is last mile of a regular supply chain, for us it defines what we buy and use so as to waste as little as possible. We have detailed waste management that includes;
The 3 R's- The basis of our waste management policy is the 3 simple R's i.e. Reduce, Reuse, Recycle. As an example of 'Reduce' we avoid the default use of plastic straws, paper napkins, plastic cling wrap etc. These are available at our hotels, though like fruits, are provided only on request.
4 Bins-Segregation is essential to reusing is, so all garbage is segregated into 4 colour-coded bins. Green Bin: For recyclable waste; Red Bin: For non-recyclable waste; White Bin: For dry garbage, and the Black Bin: For wet garbage. We even have two bins in every guest room to segregate at source.
We use extensive energy managementto reduce the burden we place on the atmosphere. Hotels have historically been one of the highest consumers of energy. With extensive public spaces and 24x7 temperature control,the energy consumed is on an industrial scale. We at The Fern have created a few basis steps to we both guide and lead the industry in reducing energy consumption. This along with our other measures has won us over 25 awards in the short span of 4 years..
We follow a scheme of Passive Solar Architecture, an approach where we use the architecture of the building to protect against heat and allow for the natural light. For e.g. we use double-glazed windows which keep the heat and exterior sound out of hotel. Similarly, investments in insulated roofs keep the heat out and reduce the energy consumed for air-conditioning.
Our air-conditioning systems are linked to STL tanks (Stored Thermal Latent) which store the excess cooling generated. These then take over the cooling of the hotel during off-peak hours.It's a productive way to utilise excess energy which would have unfortunately been wasted. This is becoming an industry-standard.
In centrally cooled buildings, hot water is a by-product of the generators used to create the cool air. Thankfully, hotels have a need for hot water. So through a novel process, the heat generated by the air-conditioning is captured and usedto heat all our hot water needs.
We believe our environment is unique and is the legacy our future generations inherit, therefore it is our prime responsibility to protect it. This belief is not only in thought but is also exemplified in word and deeds.
In our endeavor to conserve our planet, we relentlessly strive to create a paradigm shift towards sustainable thinking by transfer of knowledge and delivering significant societal value through education programs and community activities.
Our team of employees are the back bone of our environment program. Hence we are committed to instilling a spirit of environmentalism through a dynamic and interactive training program.
Employee Orientation/Induction and Training
The Environment program of The Hotel is introduced at the Employee Orientation. A formal mention of our environment program is made to all employees, regardless of the rank, by the Environment Officer in order to familiarize all new employees with the hotel's commitment. At the end of this session each employee is gifted a Jute bag and an Ecotel Handbook.
Refresher Training sessions are also held from time to time for team members after they have joined the organization. In this way, the sustainable practices of the hotel continue beyond the founding team and are carried out by the staff of the hotel.
The Green Team is a group of committed individuals who act as the managing body for the hotel's environment program. The team consists of team members from each function/department in the hotel. The members are entrusted with the responsibility to monitor staff and to ensure that they adhere to eco-friendly practices .They also host various activities for the staff and community.
Employee Engagement Activities
Activities with an environment theme are regularly conducted to spread awareness, empower employees to showcase vocational talent, encourage camaraderie and most importantly celebrate togetherness. Past activities include Poster competitions, Eco quiz Competitions, Wealth from Waste competition, Interactive workshops, Eco Antakshari competition etc.
One of our primary methods of spreading environmental awareness among our guests is through an Ecotel handbook kept in all the rooms of the hotel. This handbook printed on recycled paper informs our guest of the environment friendly practices of the hotel
The Fern Green cover is an unique loyalty programme where guests receive a long term sponsorship of a tree in their honour and also an opportunity to convert points to cash as a donation to NGOs.
Community engagement events/ Initiatives/Campaigns are organized regularly to involve citizens and enable the practice of more environmentally conscious, economically sustainable, and socially responsible lifestyles and business pursuits.
School children are also invited to the hotel and educated about the environment friendly practices followed at the hotel. We assist them with projects as well as practices they can implement at home.