Contact

Concept Hospitality Pvt. Ltd.
6th floor – 607 to 610
ACME Plaza, Opp Sangam Cinema
Andheri-Kurla Road, Andheri (East)
Mumbai 400 059, Maharashtra
Email: samum@fernhotels.com
Phone: 022 4263 7777 / +91 91672 95188

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Be part of an environment that encourages you to learn, grow & excel. Earn a dream career with The Fern.

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Open Positions

  • Purchase Supervisor

    Roles and Responsibilities:  Research potential vendors Compare and evaluate offers from suppliers Negotiate contract terms of agreement and pricing Track orders and ensure timely delivery Review quality of purchased products Enter order details (e.g. vendors, quantities, prices) into internal databases Maintain updated records of purchased products, delivery information and invoices Prepare reports on purchases, including cost analyses Monitor stock levels and place orders as needed Coordinate with warehouse staff to ensure proper storage Attend trade shows and exhibitions to stay up-to-date with industry trends
  • Chef De Cuisine or Master Chef for Ibiza The Fern Resort & Spa Kolkata

    Prepares and services all food items according to Hotel recipes and standards Ensures consistency in taste and presentation of all food items. Maintains daily mis-en-place and prepares certain food items for the following days duties Has the ability and flexibility to work in all areas of the kitchen such as Garde Manger and Banquet kitchen. Has the ability and flexibility to be scheduled for opening and closing shifts in the Restaurant and Banquet Production as well as weekends.    Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. Monitors related equipment, reporting any problems or inconsistencies to the Executive Chef
  • Sales Manager, Asst. Sales Manager for Ibiza The Fern Resort & Spa Kilkata

    As a Sales manager you are responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, direct mail, appointment calls and tours of the hotel. Also develops strategic action plans for hotels to drive measurable, incremental Sales revenue. Sales Manager, Asst. Sales Manager Duties and Responsibilities: Responsible for Corporate and Travel agent & room sales for the hotel. Clear understanding of the hotels business strategies then Set goals and to determine action plans to meet those goals. Update action plans and financial objectives quarterly. Identify new markets and business opportunities and increase sales. Represent Hotels in various events and exhibition. Implements all sales action plans related to my market areas as outlined in the marketing plans. Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients. Able to provide Quick and timely responses, develop professional long term business relationships. Provide the highest quality of service to the customer at all times. Executes and supports the operational aspects of business booked (e.g.generating proposal, writing contract, customer correspondence). Able to supports hotel service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Work closely with General Manager to ensure proposed rate negotiations meet the financial needs of the hotel. Develop strong relationships with front office team to ensure working in unity and always striving to achieve the same goals. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, trade shows, etc. Develops relationships within community to strengthen and expand customer base for sales opportunities. Manages and develops relationships with key internal and external stakeholders. Acquiring and developing new business accounts and preparing sales proposals for clients. Closely following up on all business leads within a 24 hour response time line to clients.    
  • F&B Service

    Roles & Responsibilities: Assist in creating a warm and welcoming environment for our guests Ensure that guests are seated and provided with menus promptly Ensure that all guests requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner Ensure the restaurant areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures Prepare all back of house service points with regard to expected numbers for breakfast, lunch or dinner requirements as necessary Assist in the set up and preparation, and provide service duties for functions as required Support the kitchen staff as and when required and in accordance with hygiene and safety regulations Ensure that all front of house and guest areas are well maintained at all times Any other duties as directed by the Restaurant & Bar Manager or other member of the management team
  • Corporate Sale Profile and Purchase Executive for Noida

    The Fern Residency, Noida Urgently Hiring Sales Executive/Manager and Purchase Executive. Interested Candidate send your CV at hr.fr.noida@fernhotels.com and contact -8929079713.  
  • Front Office Associate

    Roles & Responsibilities: Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments  
  • Assistant Director of Sales-Ahmedabad

    JOB SUMMARY   Under the general guidance and supervision of the General Manager and within the limits of established Corporate/Sales policies and procedures , oversees and directs all aspects of the sales operations proposes, recommends, develops and implements strategies to maximize sales revenue and ensure customer satisfaction and organizational profitability in an atmosphere of employee morale   Established Duties   To abide by the Mission statement. To abide by the values and rules of the hotel. Maintains a pleasant and courteous disposition. Is aware of all Ecotel features and benefits.   Relationships   Reports directly to and communicates with the General Manager / Executive Assistant Manager on all pertinent sales matters affecting guest services. Co-ordinates all sales /promotional activities of the hotel Communicates, co-ordinates and cooperates with other departments on all sales related functions Front office, Banqueting, Food and Beverage, Housekeeping and Engineering Coordinates closely with Front Office /Reservations to ensure full knowledge of key accounts. Maintains friendly, Professional relations with all departments. Keeps in contact with the team by regular informal meetings and an OPEN DOOR POLICY Builds personal relationships with peers in competing hotel, Environmental Authorities, Travel & Trade associations, Government Bodies and key local dignitaries. Builds professional relations with all guests Responsible for long term follow up on all customer complaints relating to the hotel   Established Duties   Researches recommends and proposes inputs to defines appropriate image for the organization. Co-ordinates with the PR Agency to ensure effective implementation of public Relations plans based on Ecotel Guidelines. Sources, coordinates and efficiently executes promotional activities. Recommends and proposes appropriate media support to maintain organizational image. Develop and maintain an effective Direct Mail System. Maintain on line update directory, facilities information, competition information and MIS. Researches, develops appropriate product positioning to ensure changing market trends are accounted for. Defines and develops the market and product to meet anticipated customer expectations and organizational business forecast. Prepares appropriate forecasting tools and strategies to visualize market scenario and develops long range plans. Researches, recommends and proposes strategy for brand loyalty. Defines and develops the markets and Sales and Marketing plan mix to ensure customer satisfaction and maximize revenue. Coordinates the preparations of the Annual Marketing plan mix to ensure customer satisfaction and maximizes revenue. Ensures the Ecotel Action Plan is incorporated in the Marketing Plan. Develops, implements and monitors the Sales & Marketing Plan for rooms and F&B. Proposes, recommends room pricing strategy to ensure maximum revenue. Develops a comprehensive market-mix guideline and ensure maximum revenue. Analyze trends and data to develop selling strategies to cope with changing needs. Maintains professional, close contact with customers, guests and competition to earn goodwill and incorporate recommended changes in services and amenities. Responsible for followup on all customer complaints. Develops with the advertising agency the hotels advertising support needs based on Ecotel guidelines. Ensures targets sales /revenue achievement by constantly monitoring and updating key performance indicators Responsible for preparation and timely circulation of Quarterly Review of Marketing plan. Ensures targets sales /revenue achievement by constantly monitoring and updating key performance indicators. Responsible for preparation and timely circulation of Quarterly Review of Marketing plan. Ensures Sales Training is carried out on a regular basis. Uses the Performance Appraisal system to review the performance of the sales personnel and determines their development needs. Decides on hiring, promotion, disciplinary action , performance related salary increments for sales personnel as per organizational policy. Organizes attends and ensures cross- training in all Guest Service Areas. Is updated with the latest marketing trends.
  • Reservations Executive

    The Reservation Executive handles requests from guests, companies and travel agents via phone or other platforms. Makes sure booking information is input correctly into the system. Needs to maintain and update room vacancies on online booking platforms. Helps to meet monthly revenue targets. This is done by coming up with promotional packages to boost room sales and revenue. He/She has to create packages based on requests. He/She must also make reservations on other services as requested. He/She should be versed with all packages and the up selling of products/services. He/She has to follow all policies and procedures. He/She also has to comply with quality assurance and standards. He/She deals with guests adeptly and maintains confidentiality of guest information and property data.
  • Chinese Chef

    Arranged food preparation in cost effectual and sanitized way. Planned and cooked food items in adherence with apposite quality using seasonal ingredients. Ensured inventory procurement list are updated daily and on weekly basis. Maintained and consistently improved food cooking standards and presentation styles.
  • Executive Chef-The Fern Surya Resort,Kasauli Hills,Himachal Pradesh

    *Plan and direct Food Preparation and Culinary Activities *Modify Menu to improve quality standards *Estimate Food requirements and food/labor costs *Give prepared plates the  food the final touch *Excellent record of kitchen Management *Ability to spot and solve problems efficiently *Must have a command on kitchen staffs  *Communication and leadership *Working knowledge in computer software programs *Able to meet guest demands *Keep up with kitchen trends and best practices
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